Opening Hours

 

When we're open

Important

We are closed on bank holidays. See our events and closures page to learn more.

Grosvenor

Day Opening hours
Monday 8am to 6:30pm
Tuesday 8am to 6:30pm
Wednesday 8am to 6:30pm
Thursday 8am to 6:30pm
Friday 8am to 6:30pm
Saturday Closed
Sunday Closed

St James

Day Opening hours
Monday 8am to 6:30pm
Tuesday 8am to 6:30pm
Wednesday 8am to 6:30pm
Thursday 8am to 6:30pm
Friday 8am to 6:30pm
Saturday Closed
Sunday Closed

Our telephone hours are Monday to Friday 8:30am to 6pm. Urgent calls only between 8am to 8:30am, 12:30pm to 1:30pm and 6pm to 6:30pm. Please note we will be closed at the weekend and on all statutory public holidays.

When we're closed

Enhanced Access

Improved Access at Evenings/Weekends

On the 1st October 2018 Improved Access was launched nationwide and you can now see a range of clinical professionals during:

  • weekday evenings between 6:30pm and 8pm
  • Saturdays and Sundays

These appointments offered could be:

  • at your registered practice
  • another local GP practices
  • another local NHS service - such as a General Practice Hub
What type of appointments will be available?

Evening appointments between 6:30pm to 8pm Monday to Friday will be offered by a practice in your area. These appointments will be offered by a range of clinical professionals. On Saturdays, a clinical professional will be available between 9am to 12pm. On Sundays and Bank Holidays a GP will be available between 9am to 12:30pm (at a hub in Tunbridge Wells or Maidstone).

Who can book these appointments?

Improved Access appointments are available for all patients registered with a West Kent practice. However, it will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment?

Request an appointment online

You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6:30pm to 8pm Monday to Friday.

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online