Friends and Family  Test Feedback

Very easy to book
Posted on: 29/06/2025

Seen promptly; pleasant doctor; unhurried …. and referred for further work the appointment for which came through quickly.
Posted on: 29/06/2025

This is the third time I have submitted my answers? Gp was fantastic, I had been in hospital for 11/12 days with an infection. I am on many medications, these were altered or stopped, I seriously needed to stick to the new script. The GP was EXCEPTIONALLY understanding and efficient, the change of medication was sent electronically to my usual chemist, so that I was immediately able to continue with my new medications. I truly could not have received better or more understanding care. I know that the elderly may not be able to communicate online, that is the only possible flaw in this system. But time, by its very nature brings change that cannot encompass absolutely every patient, but on behalf of a senior who cannot use the online system, as he lives locally, he is able to nip in to the surgery, where the staff are very helpful. Excellent staff on every level, extremely supportive and helpful
Posted on: 27/06/2025

Excellent the service i always get is PERFECT you go out of your way to help
Posted on: 27/06/2025

I always have amazing service
Posted on: 25/06/2025

Excellent treatment giving to me by the practice nurse
Posted on: 25/06/2025

Quick and efficient
Posted on: 25/06/2025

I know the nurses and they know me. They are very efficient.
Posted on: 25/06/2025

Make an appointment with a phone call rather than having to use anima ap
Posted on: 25/06/2025

Dr Malik is an extremely thorough, reassuring dr. He inspires confidence and explains things very clearly and gives a plan of action. I always feel heard and that he has my best interests in his decisions.
Posted on: 25/06/2025

Dr. Yates is compassionate and very professional. She is one of the best doctors I have met.
Posted on: 25/06/2025

Nothing better Listed to me and understood my medical needs and requirements, very efficient, very thorough and easy to talk to! I do hope that my new medications are at the chemists as assured. 100% as Grosvenor generally are, many thanks!
Posted on: 22/06/2025

GO listened to me and understood my fears. After explaining my issue, the GP could not have been more understanding of my requirements, and met those requirements. I am extremely grateful to the surgery yet again, 100% met my medication needs. THANK YOU ALL
Posted on: 22/06/2025

This is what i have come to expect from Dr Malik, first class.
Posted on: 18/06/2025

The doctor was very attentive. The appointment was quite prompt too. Thank you!
Posted on: 13/06/2025

Appt was for 10am, didn’t see dpc until about 10:40. Doctor was nice and helpful when I eventually got to see her.
Posted on: 12/06/2025

It was easy to make an appointment. The doctor I saw was friendly, helpful and thorough and my appointment was just a little bit late but that was fine.
Posted on: 11/06/2025

It was prompt and responsive and helpful.
Posted on: 11/06/2025

Dr Matt examined my ears, throat and nose carefully, asked questions and listened to everything I had to say. There was a (pleasant) medic present. The atmosphere was relaxed but in a professional way.
Posted on: 11/06/2025

Very prompt, very efficient and very thorough
Posted on: 11/06/2025

I had made an appointment to see Dr Hall at 9am’ and that was excellent
Posted on: 11/06/2025

Had a very good response time to my online request and call with the Dr that afternoon
Posted on: 11/06/2025

Smear test - offered appointment v quickly after call up; nurse running on time, very friendly and professional; and post-test process comprehensively and clearly explained.
Posted on: 11/06/2025

I don't need to attend often (thankfully) but when I do it is always punctual, and I'm dealt with quickly, professionally, and in a friendly, welcoming manner. It never feels rushed.
Posted on: 11/06/2025

Excellent prompt response and home visit same day was fantastic.
Posted on: 11/06/2025

Very grateful and very fortunate to have what feels like an old style GP consultation with holistic all round care.
Posted on: 11/06/2025

I felt that I was really listened too
Posted on: 11/06/2025

Service was very quick and very good. Staff were helpful and friendly.
Posted on: 09/06/2025

Dr listened and was very understanding
Posted on: 09/06/2025

All staff that I interacted with were very friendly, polite and helpful. The practise nurse explained everything clearly and gave me time to answer any questions I had.
Posted on: 09/06/2025

Absolutely wonderful doctors and Anima is easy to use.
Posted on: 06/06/2025

Always have time for your questions
Posted on: 06/06/2025

Got an appointment quickly for my daughter. Got seen quickly and got a second opinion and the outcome I wanted. Stress free! Thanks
Posted on: 06/06/2025

I was seen promptly, asked relevant questions and given a speedy follow up appointment.
Posted on: 06/06/2025

The nurse was very friendly, gave very clear explanations and had time to listen
Posted on: 06/06/2025

Dr Lighthouse listens & hears what I, as a patient says & we discussed my best options.
Posted on: 06/06/2025

Very helpful and listened to my concerns and addressed them promptly
Posted on: 06/06/2025

Quick response and helpful
Posted on: 06/06/2025

Had a doctors and nurse appointment recently and both were prompt, attentive and I felt heard
Posted on: 06/06/2025

Appointment became confused as to whether it was F2F or telephone but Dr Lofthouse when responded by conceding to a telecon which was more than adequate
Posted on: 06/06/2025

A very caring and thorough Doctor.
Posted on: 06/06/2025