Friends and Family  Test Feedback

My doctor listened carefully and advised me well although I have been a bit anxious about my health in the last few months
Posted on: 03/09/2025

Fairly prompt appointment, good, quick treatment at the time
Posted on: 03/09/2025

The surgery is very efficient in arranging the necessary treatment and consultations. Communication is excellent and staff very friendly
Posted on: 03/09/2025

Receptionists were approachable and polite on both visits. Waiting area clean. Dr Malik very nice taking the time to explain everything clearly. My first visit in 10 years to a GP and everything was very efficient from getting an appointment for my first visit, to all tests and then receiving results and further actions. Good job by everyone working in a very pressurised system.
Posted on: 03/09/2025

The nurse was sensitive and caring towards my needs.
Posted on: 03/09/2025

Quick and friendly response.
Posted on: 03/09/2025

After initially submitting a request for an appointment via Anima to my surgery, the response was efficient and quick. Then offering me a choice of days to choose from at two different surgeries, which gives the patient more flexibility. Once I chose my preferred location and time, the confirmation of the appointment came through very quickly via the NHS app, which is also very user friendly.
Posted on: 03/09/2025

It was excellent I don’t think that you could have done anything any better
Posted on: 03/09/2025

Response was very quick and my issue has been progressed promptly.
Posted on: 03/09/2025

The doctor explained to me in detail the result of my blood test and the next step. I didn’t feel at any time he was not engaged with my concerns
Posted on: 03/09/2025

Most efficient service. Easy to make the appointment via courteous Receptionist and the HCA was kind and professional.
Posted on: 03/09/2025

Felt unheard and misunderstood and a lack of any compassion. I was unable to speak by the end of the appointment as I was trying to hold back tears and instead of meeting me as a human being who is struggling with difficult symptoms I was met defensively and with no empathy or compassion and o comment was made about my distress and the appointment abruptly ended. I feel it will be very difficult to return given the experiences I have had on two recent visits.
Posted on: 03/09/2025

I was treated with respect and hopefully I have now been given to right treatment for my condition
Posted on: 03/09/2025

Very efficient.
Posted on: 03/09/2025

Fast efficient and on time. Well done.
Posted on: 03/09/2025

I was seen promptly. And treated sympathetically.
Posted on: 02/09/2025

I sent a request to the GP for advice for what appeared to be an infected cut (I would be fine taking care of it myself if I was provided advice). The receptionist called and sent me to Crowborough Hospital minor injuries for treatment. I don't drive so I had to travel by bus with a long walk to get there. When I arrived, Crowborough Hospital minor injuries was closed. On the sign where it should say when the unit will reopen was left blank. The hospital reception had no idea why. When I called the Grosvenor GP office back, the receptionist showed no empathy and just told me to take a bus to another location a further hour away. I just went home and on the next day the Grosvenor GP saw me at my local GP office. The GP was helpful, kind, and the care & prescription was a quick easy fix. One of the reception staff at this office is very cold and abrupt, and I observed her speaking the same way to an elderly gentleman. "WAIT THERE!". I genuinely feel like some staff at Grosvenor and St James really do not care about patients' care and wellbeing.
Posted on: 02/09/2025

I received a call from doctor Sweeney that evening after a discussion regarding my query. Great caring by doctor
Posted on: 01/09/2025

Efficient. Appointment time adhered to. Problem dealt with
Posted on: 01/09/2025

Prompt appointment, friendly staff, helpful advice.
Posted on: 01/09/2025

Health test carried out efficiently,on time by very pleasant nurse
Posted on: 01/09/2025

Excellent attention from Dr Matt and arranged appointment with dermatology clinic. Only negative was that I had various blood tests previously, without any comment. So presume all was okay. I forgot to ask!
Posted on: 21/08/2025

Very happy with my consultation with Dr Lofthouse. Very thorough and helpful. So that part of my experience was excellent. However I was not happy with the anima form. It would not let me complete it as it asked for my last period date and as I had a hysterectomy in 1993 I couldn’t provide this so it would not let me complete the form. The receptionist was very helpful and booked the appointment for me.
Posted on: 21/08/2025

Very efficient and insightful.
Posted on: 20/08/2025

My appointment was arranged from a request I placed online. The appointment was prompt and the Doctor was very helpful, diagnosed a possible ear infection and prescribed antibiotics.
Posted on: 20/08/2025

A very prompt response from GP after Anima application and then referral to AI photographic examination
Posted on: 13/08/2025

My problem was dealt with satisfactorily i
Posted on: 10/08/2025

Excellent response to my anima form - within an hour of sending and I saw my GP Dr Hall very quickly. Thanks you to everyone at the surgery.
Posted on: 09/08/2025

Dr Hall is a wonderful doctor. She is very caring
Posted on: 08/08/2025

Such a lovely nurse. So kind to both myself and my wife. Very thorough covered all aspects concerning the visit.
Posted on: 05/08/2025

This practice has always been supportive to me as an older patient. I am very grateful, thank you.
Posted on: 02/08/2025

Excellent staff. Caring and efficient. As always.
Posted on: 01/08/2025

Dr. Helen Yates is an exceptional GP who has been our trusted health care provider since we first arrived in the UK in 1999.Her knowledge and helpfulness make her an invaluable assest to our wellbeing.
Posted on: 31/07/2025

Quick and efficient
Posted on: 25/06/2025

The nurse was very friendly, gave very clear explanations and had time to listen
Posted on: 06/06/2025