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Triaged very quickly, followed by professional, swift, kind treatment from Dr Lofthouse. Thank you. Only thing already flagged up to reception is need to update APCOS list - i was given link to one where nearest APCOS centre was in Tonbridge - the later 2024 list (which the Tonbridge APCOS provider emailed to me and which i've now forwarded to your reception team) details. APCOS centres in both Southborough and Tunbridge Wells
Posted on: 27/05/2025

I saw a nurse on Monday morning, 19 May 2025. She was involved in dealing urgently with a patient before my appointment. The situation must have been extremely stressful for her, but she took time to explain the delay in our appointments to me and another person waiting to see her. When she was free to meet me, she was fully focussed on our appointment. If I hadn't known she had coped with an emergency beforehand, I would never have imagined it. She gave me helpful advice during the appointment. I came away thinking that her calmness and professionalism had been remarkable.
Posted on: 22/05/2025

Excellent appointment but too long waiting time
Posted on: 22/05/2025

The Dr saw me the same day & is getting in touch with my consultant It took a long time to sort my Anima out More help is needed to help people use it
Posted on: 21/05/2025

I had an appointment within an hour of me submitting an anima
Posted on: 21/05/2025

Always good efficient service.
Posted on: 21/05/2025

Very lovely nurse very thorough happy with the result
Posted on: 21/05/2025

Staff made me feel at ease and reassured during my appointment and talked me through the procedure process and answered all my questions. I did not feel rushed. Really good experience.
Posted on: 21/05/2025

Appointments were on time (they weren’t urgent so I didn’t mind the time lag). Friendly service. At my local preferred clinic.
Posted on: 21/05/2025

Very professional and helpful
Posted on: 16/05/2025

I only had to wait about five minutes after my appointment time. The nurse was very quick and knowledgeable about what she had to do and gave me some useful advice.
Posted on: 16/05/2025

Dr phoned me quickly
Posted on: 15/05/2025

Ten out ten as always
Posted on: 15/05/2025

All very good Dr and Receptionist
Posted on: 14/05/2025

Dr Matt paud attention to my questions, answered me carefully. Could not have been better. Thank you
Posted on: 14/05/2025

Very friendly and clear instruction.
Posted on: 14/05/2025

Dr Lofthouse is friendly, professional and listened to me. Thank you
Posted on: 14/05/2025

On Monday morning, 12 My 2025, i spoke to a helpful receptionist at Grosvenor and then saw Ms Neve Hemsley, who was very friendly and extremely efficient. She took some blood (DMARD) without my experiencing any discomfort at all, and she was a pleasure to talk with. There is nothing about my visit to your surgery that I would have wanted you to do differently. My thanks for making everything so quick and easy for me.
Posted on: 14/05/2025

Quick and helpful response
Posted on: 14/05/2025

Dr was running 40 minutes late. As soon as we mentioned the reason to attend, Dr told us there was nothing they can do and we shouldn’t have been offered an appointment. Dr didn’t look at the issue or take triage photos sent in previously into consideration. Felt rushed and that our issue wasn’t important enough to be seen.
Posted on: 14/05/2025

Dr Sweeney took a lot of time and trouble helping with complicated issues.
Posted on: 14/05/2025

I was able to speak with a doctor face to face.
Posted on: 10/05/2025

I had a appointment with Dr Hall’ Came away with confidence regarding my condition’
Posted on: 08/05/2025

Easy when you can get on anima
Posted on: 08/05/2025

Dr Malik was extremely informative and has suggested that he follow up on one separate issue.
Posted on: 08/05/2025

The nurse was very kind, considerate and explained eveything fully.
Posted on: 08/05/2025

My problem was dealt with swiftly from my initial anima request to my last appointment with the practice nurse - very satisfied
Posted on: 08/05/2025

My appointment with the doctor was on time no wait time very happy with the service
Posted on: 07/05/2025

Professional, quick appointment when urgent, fortunate to be a patient here.
Posted on: 07/05/2025

Needed my monthly cancer/ hormone jab which has been arranged to date punctually and has accommodated best time of day for me as well ( albeit I live just down the road)
Posted on: 07/05/2025

I always get an appointment quickly when needed
Posted on: 07/05/2025

At my annual blood pressure check I was nervous, but the professional, cheerful, HCA checked it carefully and I had the wonderful news that - despite being under stress from different reasons (neither of which applied to my appointment that day) - my b.p. was a very good/low figure, 126/something. I was delighted and left the surgery smiling!
Posted on: 07/05/2025

Dr Hall is amazing, she’s helped me so much and kept me alive
Posted on: 07/05/2025

Always helpful and considerate and if necessary detailed explanation
Posted on: 07/05/2025

I was seen on the same day. The doctor was outstanding.
Posted on: 05/05/2025

After completing The Anima form on line with my Question for our GP I was contacted in less than 2 hours and problem solved.
Posted on: 04/05/2025

Nurse was patient, listened well, gave explanations, and took appropriate actions.
Posted on: 02/05/2025

Didn't have to wait too long, and the nurse was very helpful and made sure that I was comfortable, providing Information along the way.
Posted on: 02/05/2025

Dr Yates listened to my symptoms, explained the proposed solution and was empathetic about the situation.
Posted on: 02/05/2025

Telecon with Dr Matt was excellent.
Posted on: 02/05/2025

Amazingly quick response from the surgery following my form request which led to a face to face appointment only a few hours later. Incredibly helpful locum, with actual tests to follow! I felt heard. Thanks so much and keep up the great work!
Posted on: 02/05/2025

I cannot fault my surgery in any form all staff and GPS are excellent
Posted on: 02/05/2025

I quickly got through to the surgery and was able to see a GP. Prescriptions quickly made. Thank you.
Posted on: 02/05/2025

The lady I saw was absolutely wonderful. Human, gentle and kind. Thank you.
Posted on: 02/05/2025

Dr Hall took the time and patience to listen to what I had to say
Posted on: 02/05/2025