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Nurse was very good and on time
Posted on: 01/10/2025

I am completely satisfied and very grateful to have such a good surgery , the doctors are always caring and always give me time.
Posted on: 28/09/2025

The doctor gave us over 30 minutes of her time, she was so interested and helpful. I could not fault her in any way, Thankyou Doctor.
Posted on: 25/09/2025

The doctor was very thorough and had a lovely bedside manner
Posted on: 21/09/2025

The Dr responded quickly to my appointment request and spent time explaining the condition and treatment. Follow up calls were necessary as the drug was unavailable and a new prescription was swiftly supplied
Posted on: 21/09/2025

We were very happy with our appointment and very helpfull with our concerns considering my wife saw dr hall via a very helpful receptionist after seeing her own dr .regards s p muggeridge
Posted on: 19/09/2025

Dealt with quickly and efficiently Which in turn saved me a trip to the surgery ☺️
Posted on: 18/09/2025

We got an appointment the same day, and the doctor was very understanding and helpful
Posted on: 18/09/2025

I filled out an anima application first thing and by half 1 the same day I was contacted by a doctor and my problem was solved. Doctor was very understanding and very helpful
Posted on: 17/09/2025

Overall i had the conversation and received the information i needed. However, it was a struggle at times to feel I was being listened to and the points that i raised were being heard. My appointment was for an ongoing issue that I've been seeing the same GP about for nearly 3yrs. However, there seemed to be little recollection or recognition of those issues.
Posted on: 17/09/2025

Very caring Dr. Listened to me. Explained the treatment he was prescribing. Gave me time to understand. First class Dr.
Posted on: 17/09/2025

No, there was nothing you could have done better. As always I had a very positive experience at Grosvenor Surgery
Posted on: 17/09/2025

My appointment with dr. Matt was to the minute on time. I had not had to wait long for this appointment. Dr. Matt was attentive, careful and thorough. My experience with G and st
Posted on: 17/09/2025

The dr and nurse were wonderful - especially the dr - extremely reassuring despite not being able to complete the procedure I felt well looked after but I was having an intimate procedure done and the door kept being opened and closed and knocked on which was unpleasant.
Posted on: 17/09/2025

I had a nurse appointment which ran on time, and the nurse was personable and kind, checking on my Welfare. Thank you for being so thorough
Posted on: 17/09/2025

Timely, clearly explained - faultless. Thank you Dr Matt
Posted on: 17/09/2025

Was seen the same day, with my named doctor, which I was really pleased with.
Posted on: 13/09/2025

I was seen on time within 2 hours of completing the anima form. Dr Hyat El-Zebdeh was clear and concise and followed up within an hour as she said she would.
Posted on: 13/09/2025

Clinic ran on time and I recieved the treatment I expected in a professional and friendly manner.
Posted on: 13/09/2025

My surgery always go above and beyond. Amazing service
Posted on: 12/09/2025

Everything was ok , lovely people
Posted on: 12/09/2025

The asthma nurse was really kind and explained everything to us simply and patiently as we're just started out on this new journey as a family. We felt reassured and cared for. Thank you.
Posted on: 12/09/2025

Professional treatment and good explanation of possible outcome.
Posted on: 12/09/2025

Feeling ill, it's hard to navigate Amina . I put in a request for a sick note and prescription and got an e-mail saying that my request was closed. This caused me distress as my understanding of closed is shut/finished. Do I sent in another request. Someone then phoned and I was invited to an appointment. When I saw the Dr and explained what had happened in the previous week, whilst she listened she did not even ask how I was now, if I was recovering. She was clearly frustrated when telling me that closed does not mean shut, but actually means, sent to your named Dr. I have no idea how I was supposed to know this. I was given the note and a prescription sent to the pharmacy. I let feeling worse.
Posted on: 12/09/2025

When I fill in the online form I always get contacted within a few hours and once I got a call back within 20 minutes or even less
Posted on: 12/09/2025

Kind and helpful doctor who put my 8 year old at ease immediately. Appointment was last minute so we booked an hour before, so glad to be able to be fitted in, hugely appreciated. Very little waiting time, wonderful experience.
Posted on: 12/09/2025

I was unwell but got seen same day
Posted on: 09/09/2025

After initially submitting a request for an appointment via Anima to my surgery, the response was efficient and quick. Then offering me a choice of days to choose from at two different surgeries, which gives the patient more flexibility. Once I chose my preferred location and time, the confirmation of the appointment came through very quickly via the NHS app, which is also very user friendly.
Posted on: 03/09/2025

Fairly prompt appointment, good, quick treatment at the time
Posted on: 03/09/2025

The surgery is very efficient in arranging the necessary treatment and consultations. Communication is excellent and staff very friendly
Posted on: 03/09/2025

Receptionists were approachable and polite on both visits. Waiting area clean. Dr Malik very nice taking the time to explain everything clearly. My first visit in 10 years to a GP and everything was very efficient from getting an appointment for my first visit, to all tests and then receiving results and further actions. Good job by everyone working in a very pressurised system.
Posted on: 03/09/2025

The nurse was sensitive and caring towards my needs.
Posted on: 03/09/2025

Quick and friendly response.
Posted on: 03/09/2025

It was excellent I don’t think that you could have done anything any better
Posted on: 03/09/2025

Response was very quick and my issue has been progressed promptly.
Posted on: 03/09/2025

The doctor explained to me in detail the result of my blood test and the next step. I didn’t feel at any time he was not engaged with my concerns
Posted on: 03/09/2025

Most efficient service. Easy to make the appointment via courteous Receptionist and the HCA was kind and professional.
Posted on: 03/09/2025

Felt unheard and misunderstood and a lack of any compassion. I was unable to speak by the end of the appointment as I was trying to hold back tears and instead of meeting me as a human being who is struggling with difficult symptoms I was met defensively and with no empathy or compassion and o comment was made about my distress and the appointment abruptly ended. I feel it will be very difficult to return given the experiences I have had on two recent visits.
Posted on: 03/09/2025

I was treated with respect and hopefully I have now been given to right treatment for my condition
Posted on: 03/09/2025

Very efficient.
Posted on: 03/09/2025

Fast efficient and on time. Well done.
Posted on: 03/09/2025

My doctor listened carefully and advised me well although I have been a bit anxious about my health in the last few months
Posted on: 03/09/2025

I was seen promptly. And treated sympathetically.
Posted on: 02/09/2025

I received a call from doctor Sweeney that evening after a discussion regarding my query. Great caring by doctor
Posted on: 01/09/2025

Efficient. Appointment time adhered to. Problem dealt with
Posted on: 01/09/2025

Prompt appointment, friendly staff, helpful advice.
Posted on: 01/09/2025

Health test carried out efficiently,on time by very pleasant nurse
Posted on: 01/09/2025

Excellent attention from Dr Matt and arranged appointment with dermatology clinic. Only negative was that I had various blood tests previously, without any comment. So presume all was okay. I forgot to ask!
Posted on: 21/08/2025

Quick and efficient
Posted on: 25/06/2025

The nurse was very friendly, gave very clear explanations and had time to listen
Posted on: 06/06/2025