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I was seen promptly. The staff are friendly and extremely efficient. The nurse took the time to answer questions I had, and I didn’t feel st all rushed. All together, a very pleasant experience.
Posted on: 29/09/2026

The nursing staff was very good ,kind & polite.
Posted on: 23/09/2026

Saw my GP who reviewed my current health issues & as always was helpful & reassuring.
Posted on: 23/09/2026

Thorough, professional, efficient service
Posted on: 23/09/2026

Poor Dr Matt always does his best. I am aware that I have a very complicated medical situation, yet he still has patience with me, always trying to help my difficult situation to the best of his ability, referring me to clinics and specialists that will benefit me. I am extremely grateful to be under his care.
Posted on: 22/09/2026

Appointment was given same day of booking and seen promptly
Posted on: 11/09/2026

Immediate response from surgery, and I was seen 4 days later. I was then referred to radiology and blood tests, both appointments with 4 days of the GP appointment. Really excellent
Posted on: 10/09/2026

Linda took time to listen to my concerns. She looked at the results of my swab test she took 2 weeks before and sorted a treatment.
Posted on: 10/09/2026

Very pleasant empathetic receptionist , urgent appointment made and the dr was absolutely amazing. Diagnosed what the hospital failed to make.
Posted on: 09/09/2026

Very prompt response and diagnosis by phone.
Posted on: 09/09/2026

I was seen quickly and the doctor was supportive and helpful.
Posted on: 09/09/2026

The waiting time for appointments is quite long. I think the service could be improved by offering appointments sooner and reducing how long patients have to wait to be seen.
Posted on: 09/09/2026

You staff and doctors were very helpful and offered clear and professional guidance - thank you
Posted on: 09/09/2026

The nurse was very walm and informative and made me relaxed.
Posted on: 09/09/2026

My RSV vaccination appointment went very smoothly and I did not have any after effects.
Posted on: 08/09/2026

Was seen quite promptly and Dr Hall was very thorough.
Posted on: 07/09/2026

I received excellent care, everyone is very kind and caring.
Posted on: 07/09/2026

Did not have to wait to long, The person I saw gave me a lot of knowledge on what I will be taking, clean and tidy.
Posted on: 07/09/2026

I was able to obtain an appointment very quickly . The doctor was extremely thorough and very pleasant ( as always) .
Posted on: 07/09/2026

My own new GP telephoned me with my blood result and diagnosis, gave me lots of info and advice, made appointments, prescribed new medication and answered questions, leaving me encouraged.
Posted on: 05/08/2026

I was seen by Dr Hall promptly. She was very thorough,helpful and professional.
Posted on: 01/07/2026

My appointment was at a convenient time & location. The doctor was very thorough, explained everything very clearly, was friendly and efficient.
Posted on: 17/06/2026

Excellent service, received by reception. Along with the lovely nurse who explained everything clearly and fully. My father coming up 89, finds it difficult to get to the Upper Grosvenor surgery, however the delightful lady on reception was more than helpful with helping. I travel 30 miles to support my Dad in his medical appointments. This was made easier. His appointment for RSV vaccine and wound check was so clearly relayed by the fantastic nurse who saw him. Thank you for your great service. Albeit he still would like to go to the St James surgery as it is 5 minutes away for him! He does like a walk!! Thank you all. Daughter of the patient.
Posted on: 10/06/2026

The doctor I saw was so nice he took time to explain everything to me ,and made sure I had all information I needed
Posted on: 20/02/2026

It was important that my concerns were addressed and they were, I felt relieved that a referral had been made.
Posted on: 07/01/2026

I always find Dr Lofthouse swift to repspond, professional and warm in her manner. Much appreciated.
Posted on: 03/12/2025

De Ray is an incredible doctor. She is efficient, thorough and extremely knowledgeable. She makes you feel heard & provides the necessary support in a professional, friendly and caring manner.
Posted on: 03/12/2025