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Everything was explained to me very clearly, very good experience!
Posted on: 28/10/2026

A very good, professional doctor. I am very satisfied.
Posted on: 28/10/2026

I cannot find fault at all and am very grateful to have all at Grosvenor St James as the guardians of my health.
Posted on: 24/10/2026

Health care assistant was kind and helpful.Saved me booking a second appointment
Posted on: 23/10/2026

Receptionist very helpful to me as a 86 person,
Posted on: 22/10/2026

I have been seeing the same doctor for a while now and she is extremely knowledgeable, supportive and helpful.
Posted on: 22/10/2026

The doctor was patient and kind to my daughter. She listened carefully and made her feel comfortable. Which is great as she’s a preteen who will soon be going by herself to the doctors, so it’s nice she has someone she trusts.
Posted on: 22/10/2026

Doctor was very pleasant, thorough and we were very happy with his advice and treatment.
Posted on: 21/10/2026

Seen promptly. Good communication with the nurse and clear reasons for the various tests etc
Posted on: 21/10/2026

Confusion about my appointment time (nhs app and in surgery screen listed different times) was quickly and politely rectified. Appointment started on time. Doctor was polite, reassuring and knowledgeable.
Posted on: 21/10/2026

Didn't have to wait at all, appointment was on time. The GP and nurse that I saw were both very friendly and approachable. Very happy with my experience.
Posted on: 21/10/2026

My last appointment which was a verbal consultation, I was left feeling confused and frustrated. My doctor didn’t explain some of the questions she asked me nor provide context and the experience left me feeling quite shamed by the tone of the questions and it felt neither collaborative or helpful in addressing my health needs.
Posted on: 16/10/2026

It was phone call appointment and even not able to reach also Dr. Sent me msg to she will call back in 10 minutes and she did. She spoke with me and understood my situation and explained her situation. Really appreciate her service.
Posted on: 14/10/2026

I was assisted by several members of staff politely, professionally and promptly and my issues were all resolved within a couple of hours- which I was incredibly grateful for.
Posted on: 14/10/2026

Used Anima app always get a reply within the first couple of hours and always a slot available.
Posted on: 14/10/2026

Nothing could have been done any better. I was seen very promptly and the GP care was excellent.
Posted on: 09/10/2026

Easy to get through to surgery all staff caring helpful and compassionate and Dr Elizabeth Hall goes over and above at early opportunity we have never come across a GP of this exceptional calibre. She is an amazing GP and we feel very blessed to have her . Thank you is not enough.
Posted on: 09/10/2026

The nurse was very kind and ensured my son was at complete ease for his blood test
Posted on: 09/10/2026

Everyone helpful, caring and efficient
Posted on: 09/10/2026

Very good kind thorough doctor put my mind at rest
Posted on: 09/10/2026

Dr Sweeney is always excellent
Posted on: 07/10/2026

Nurse was professional and efficient and made me feel confident she knew what she was doing.
Posted on: 05/10/2026

A useful check up for my elderly mother who had a few concerns
Posted on: 02/10/2026

Excellent communication and swift response to Anima request
Posted on: 02/10/2026

Very helpful doctor, took her time, very thorough. Your GP practice is excellent. I can always get an appointment within a good time frame- especially for my children. Lovely doctors- always go the extra mile.
Posted on: 02/10/2026

Poor Dr Matt always does his best. I am aware that I have a very complicated medical situation, yet he still has patience with me, always trying to help my difficult situation to the best of his ability, referring me to clinics and specialists that will benefit me. I am extremely grateful to be under his care.
Posted on: 22/09/2026

My own new GP telephoned me with my blood result and diagnosis, gave me lots of info and advice, made appointments, prescribed new medication and answered questions, leaving me encouraged.
Posted on: 05/08/2026

I was seen by Dr Hall promptly. She was very thorough,helpful and professional.
Posted on: 01/07/2026

My appointment was at a convenient time & location. The doctor was very thorough, explained everything very clearly, was friendly and efficient.
Posted on: 17/06/2026

Excellent service, received by reception. Along with the lovely nurse who explained everything clearly and fully. My father coming up 89, finds it difficult to get to the Upper Grosvenor surgery, however the delightful lady on reception was more than helpful with helping. I travel 30 miles to support my Dad in his medical appointments. This was made easier. His appointment for RSV vaccine and wound check was so clearly relayed by the fantastic nurse who saw him. Thank you for your great service. Albeit he still would like to go to the St James surgery as it is 5 minutes away for him! He does like a walk!! Thank you all. Daughter of the patient.
Posted on: 10/06/2026

The doctor I saw was so nice he took time to explain everything to me ,and made sure I had all information I needed
Posted on: 20/02/2026

It was important that my concerns were addressed and they were, I felt relieved that a referral had been made.
Posted on: 07/01/2026

I always find Dr Lofthouse swift to repspond, professional and warm in her manner. Much appreciated.
Posted on: 03/12/2025

De Ray is an incredible doctor. She is efficient, thorough and extremely knowledgeable. She makes you feel heard & provides the necessary support in a professional, friendly and caring manner.
Posted on: 03/12/2025