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81% Very Good
12% Good
4% Neither Good nor Poor
2% Poor
2% Very Poor
0% Don't Know

Patient feedback

Question: Please can you tell us why you gave your answer? Please tell us about anything that we could have done better?

My service is always good. My appointments are always on time to the minute. I’m treated very well and very helpful. Had very very happy with my treatment. Yes it’s taken a long time my treatment but that’s one of those cases not everything can be finished in one or two days so at the end of the day I always come out of my appointment very happy
Posted on: 30/04/2026

A concise telephone consultation with Dr. Sweeney. The next stage of my diagnosis was agreed.
Posted on: 29/04/2026

Following a query I found on my record, I was very pleased with the very swift, professional & positive response by all relevant members of staff.
Posted on: 29/04/2026

Easy check in, nice waiting room, only 10 mins after appointment time I was seen and felt like I wasn’t rushed. Very accommodating.
Posted on: 29/04/2026

Helped me
Posted on: 29/04/2026

Was surprised but happy to get quick response and appointment and advise and explanation to my query
Posted on: 29/04/2026

I had an appointment to see my dr within 1 hour of asking to see her about my health problem, appointment was on time and I was given a prescription for nearest pharmacy. perfect. now feeling much better.
Posted on: 29/04/2026

I felt comfortable
Posted on: 29/04/2026

My Doctor listened and understood my health concerns and a plan was made with appointments to address re problems identified by the doctor.
Posted on: 29/04/2026

My first meeting with Dr Malik and my overall health was discussed at some length, with agreed action to follow. A helpful session.
Posted on: 29/04/2026

From submitting my anima form for a problem I was very concerned about your rapid response was amazing and I was able to see a GP quickly. I am always so impressed by your response times and feel very lucky to be a patient of your practice. Thank you to all involved.
Posted on: 24/04/2026

Seen a little later than scheduled time but tests carried out cheerfully and comfortably.
Posted on: 24/04/2026

Service excellent, seen by Dr Matt Who was Very helpful .
Posted on: 24/04/2026

My doctor helped me a lot, thank you Dr.Caroline
Posted on: 24/04/2026

Dr Ray always treats my anxiety and insomnia with great care and compassion. I know she is very busy, yet she always takes time to listen to my concerns and takes them seriously. I know I recover much faster thanks to her care. She is a wonderful doctor and I would recommend her to anyone.
Posted on: 20/04/2026

The appointment was on time the ,nurse was very pleasant and efficient . Was quick to involve a Dr as my blood pressure was high.
Posted on: 16/04/2026

Dr. Robinson is a very attentive and professional doctor.
Posted on: 16/04/2026

Courteous reception and pleasant nurse on time ( no waiting)
Posted on: 15/04/2026

Appointment offered quickly. Even though computer had crashed earlier and Dr was running very late, he still was very considerate and kind. Much appreciated.
Posted on: 15/04/2026

Because I felt heard and respected
Posted on: 15/04/2026

Everyone was very professional and friendly also l understood everything that was said to me
Posted on: 15/04/2026

Dear Team, I would like to thank the nurses at St James Medical Centre for the care I received today following my surgery. I really appreciate the way my dressing was done. The nurses were professional, gentle, and made me feel comfortable throughout the process. Their kindness and attention to detail helped me feel reassured during my recovery. Thank you again for your excellent care and support. Kind regards, Sachin Chaudhari
Posted on: 15/04/2026

Very informative, professional, and efficient service. Thank you
Posted on: 15/04/2026

Nurse Neve and all the other nurses that have been looking after me have been very good.
Posted on: 15/04/2026

I was seen on the same day I'd submitted my request on anima, by a very sympathetic and helpful doctor - Dr Elizabeth Hall, which was excellent patient care - thank you
Posted on: 10/04/2026

I find using ANIMA quite challenging but my experience with most of the receptionist bar a few is great. And most importantly my GP Dr Matt Smialowsky is excellent and very attentive.
Posted on: 10/04/2026

The receptionist was very understanding and helpful, and managed to get me an appointment within an hour at the other surgery. And the receptionist there again was very understanding and polite
Posted on: 10/04/2026

Before my appointment I had a few other appointments to make and the receptionist arranged them promptly. I was then seen by the nurse on time, and she was as friendly and helpful as ever
Posted on: 09/04/2026

The doctor I saw was so nice he took time to explain everything to me ,and made sure I had all information I needed
Posted on: 20/02/2026

It was important that my concerns were addressed and they were, I felt relieved that a referral had been made.
Posted on: 07/01/2026

I always find Dr Lofthouse swift to repspond, professional and warm in her manner. Much appreciated.
Posted on: 03/12/2025

De Ray is an incredible doctor. She is efficient, thorough and extremely knowledgeable. She makes you feel heard & provides the necessary support in a professional, friendly and caring manner.
Posted on: 03/12/2025