Surgery Times

Opening Hours - Grosvenor

Opening Hours - St James

Our telephone hours are Monday to Friday 08:30am to 18:00. Urgent calls only between 08:00 to 08:30am, 12:30 to 13:30 and 18:00 to 18:30. Please note we will be closed at the weekend and on all statutory public holidays.

Improved Access at Evenings/Weekends

On the 1^st October 2018 Improved Access was launched nationwide and you can now see a range of clinical professionals during:

• weekday evenings between 6.30pm and 8.00pm

• Saturdays and Sundays

These appointments offered could be:

• at your registered practice

• another local GP practices

• another local NHS service - such as a General Practice Hub

What type of appointments will be available?

Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your area. These appointments will be offered by a range of clinical professionals. On Saturdays, a clinical professional will be available between 9.00 am to 12.00 pm.On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm (at a hub in Tunbridge Wells or Maidstone).

Who can book these appointments?

Improved Access appointments are available for all patients registered with a West Kent practice. However, it will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment?

In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.

Protected Learning Time - Surgery will be Closed from 12.30pm on:

Out-of-Hours Service

When we are closed overnight, at weekends and public holidays please call NHS 111 by dialling 111.

NHS 111

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

NHS 111 is a free-to-call single non-emergency number medical helpline operating in England

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

If the medical professional that you speak with feels you need to be seen, you will be asked to go to Tonbridge Cottage Hospital where the emergency service is based. Visits are only provided for those patients unable to attend the base because of their medical condition.

More about NHS 111

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. The South East Coast Ambulance Service website has useful information and guidance on whether your situation requires an ambulance.