We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Please come and talk to the Practice Manager or your doctor. If you have a problem which cannot be sorted out easily and quickly please let us know in writing. We will investigate your complaint in accordance with the NHS Complaints Procedure and get back to you, as soon as possible.
You are always at liberty to contact an independent Advocacy such as SEAP (www.seap.org.uk) on 0300 343 5714, or NHS England (www.england.nhs.uk) on 03003 112233 or by email to firstname.lastname@example.org, or the Care Quality Commission (www.cqc.org.uk) on 03000 616161. If, however, you remain dissatisfied with the response from the practice (or NHS England where your complaint was investigated by them) you have the right to refer your complaint to the Health Service Ombudsman. They would require a clear statement of what issues remain outstanding. The Ombudsman may be contacted at:-
The Parliamentary & Health Service Ombudsman
Tel: 0345 015 4033
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Listening, Responding, Improving Leaflet